Shipping

Most orders ship within 3-5 business days. However, depending on the amount of orders we are currently processing, some orders could take up to 3 or 7 business days to ship. We can ship to virtually any address in the United States, with few exceptions. We ship from several warehouses around the country depending on the products you select. Products may come to you from different locations. We use FEDEX, UPS and USPS as our preferred shipping company. We keep our warehouse inventory to levels that assure us to always have fresh products on the shelf for you. Occasionally an item you ordered will be out of stock, we will inform you via email of the expected delay or provide you with other options.

Return Policy

We welcome the return of any items by requesting a return or call us within 15 days of your original purchase. Products need to be returned to the appropriate supplier, and a restocking charge of 15% may apply. We do not refund shipping on returned items, nor do we offer store credit. If your item is being returned to us due to a mistake on our part we will send you a pre-paid shipping label and pay for your return shipping. You will never be charged restock fees or penalties of any kind on items returned due to an error by us.

Image Note:

We do our best to use the actual product image, however the image shown may not be the exact model & style. Please read the product description carefully for complete details.
We will not except returns based on the manufacturer packaging change.

Important:

Opened food items are not returnable. Under U.S Food Laws, the return of opened food items are restricted. In accordance with these laws, any opened food item returned to us will be destroyed.

No refunds or returns

shall be made without a Return Material Authorization (RMA) number   If you wish to return an item purchased please call us at 843 822 8132 and request a Returns Material Authorization (RMA) number and instructions on how to return the item(s). For security purposes, please return your item(s) with an insured courier (e.g., FedEx, UPS, USPS) and retain your receipt. Charleston Organic Market cannot accept responsibility for items damaged or lost in transit. We encourage our customers to package their return carefully as to avoid any damages in transit back to our vendor. We will not accept or refund any items that have been damaged, used, or opened unless the item has been damaged in transport. Customers are responsible for the shipping costs of the returns. Credit will be issued for authorized returns upon receiving and inspecting the returned item(s). Credit will be applied for the product cost only (shipping costs will not be refunded).
Any items returned to CharlestonOrganicMarket.com without an RMA number on the outside of the box will not be processed. Upon receipt of your qualifying returned items you will be promptly issued a refund of your original purchase price less a 15% restock fee and shipping cost.

Order Cancellations

Prior to your order having shipped, it may be cancelled without penalty of any kind. Once your order has shipped it can no longer be cancelled. Please ensure that your order and delivery details are correct prior to checking out and notify us immediately if you notice an error. If you find you need to alter your shipping address after an item has shipped you will be charged a $15 redirection fee. To cancel an order or change your order details before it has shipped please call us toll free at 1-843-822-8132 or email us at cv1dag@gmail.com

We’re confident you’ll be satisfied with the products we offer, but we realize that sometimes things do go wrong. If there is a problem with your order of any kind, please notify us immediately to report the problem. We appreciate your visiting this site and shopping with us. If you have any questions, give us a call or email us, and we will be happy to respond to your questions.

Sincerely,
Charleston Organic Market client relation team